Customer satisfaction is our top priority.

We offer a full refund if the product is unopened and unused, as well as a partial refund if the packaging can no longer be returned in its original condition.

Please note that shipping costs are to be borne by the customer.

Returns must be made in the original packaging and with proof of purchase.

Products covered by the warranty should be handled with care.

Should the products arrive with visible defects, please take photos of them and send them to us. We will then contact you to clarify all details.

All direct payment gateways adhere to the PCI-DSS (Payment Card Industry Data Security Standard) security standards, as defined by the PCI Security Standards Council.

This standard is a joint effort by leading payment providers such as Visa, Mastercard, American Express, and Discover and ensures the secure processing of your payment data.

Standard delivery usually takes 3–5 working days within Germany.

Please note that in exceptional cases, for example due to high shipping volumes or unforeseen events, delays may occur.

Should your order not have arrived after 7 working days, please contact us at info@halal-food.de. We will check the shipping status immediately and get back to you as soon as possible.

If you have any further questions, please feel free to contact us. Our team will be happy to assist you quickly and easily.